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Customer driven healthcare: QFD for process improvement and cost reduction.

Terninko, John

Customer driven healthcare: QFD for process improvement and cost reduction. - Milwaukee, Wisconsin ASQ Quality Press, 2000 - 316p.

ISBN: 0873894715

Subjects--Topical Terms:
Delivery of Health Care
Health Care
Health Services
Medical Care-United States-Quality control
Quality Function Deployment

National Library of Medicine Call No.: W.84:P0C:TER

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Customer driven healthcare: QFD for process improvement and cost reduction.