TY  - BOOK
AU  - Ross, Joel E
TI  - Encyclopaedia of total quality management, vol. 1: Total quality management: Text, cases and readings
SN  - 8175140127
PY  - 1998///
CY  - New Delhi
PB  - Vanity Books International
KW  - Epidemiology
KW  - Total Quality Management-encyclopedias
ER  -