TY - BOOK AU - Gilpatrick, Eleanor TI - Quality improvement projects in health care: Problem solving in the workplace SN - 0761911669 PY - 1999/// CY - Thousand Oaks PB - Sage Publications KW - Delivery of HealthCare-evaluation-case studies KW - Quality of Health Care KW - Research KW - Total QualityManagement-case studies ER -