TY  - BOOK
AU  - Terninko, John
AU  - Chaplin, E.D.
TI  - Customer driven healthcare: QFD for process improvement and cost reduction
SN  - 0873894715
PY  - 2000///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Delivery of Health Care
KW  - Health Care
KW  - Health Services
KW  - Medical Care-United States-Quality control
KW  - Quality Function Deployment
ER  -