TY  - BOOK
AU  - Friedman M.
TI  - Trying hard is not good enough: how to produce measurable improvements for customers and communities
SN  - 9781425163975
PY  - 2005///
CY  - Victoria
PB  - Trafford Publishing
KW  - Accident Prevention
KW  - ConsumerParticipation
KW  - Health - Computer Network Resources
KW  - Health Services Administration
ER  -