| 000 | 00668nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 140601s2000 xx 000 0 und d | ||
| 020 | _a0873894715 | ||
| 041 | _aEnglish | ||
| 060 | _aW.84:P0C:TER | ||
| 100 | _aTerninko, John | ||
| 245 | _aCustomer driven healthcare: QFD for process improvement and cost reduction. | ||
| 260 |
_aMilwaukee, Wisconsin _bASQ Quality Press, _c2000 |
||
| 300 | _a316p. | ||
| 365 | _e | ||
| 650 | _aDelivery of Health Care | ||
| 650 | _aHealth Care | ||
| 650 | _aHealth Services | ||
| 650 | _aMedical Care-United States-Quality control | ||
| 650 | _aQuality Function Deployment | ||
| 700 | _aChaplin, E.D. | ||
| 942 |
_2nlm _cBK |
||
| 999 |
_c4762 _d4762 |
||