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Trying hard is not good enough: how to produce measurable improvements for customers and communities.

By: Friedman MMaterial type: TextTextLanguage: English Publication details: Victoria Trafford Publishing, 2005 Description: 179pISBN: 9781425163975Subject(s): Accident Prevention | ConsumerParticipation | Health - Computer Network Resources | Health Services AdministrationNLM classification: W 84.1 2005TR
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